Steven's Notebook

Look Ma - No Hands!

Knowledge is Flow

Dina on KM: “the very fact that its called Knowledge Management irks me – how can something like “knowledge” be “managed” – knowledge is flow. Right On.

“[S]haring what you know is more important than the knowledge itself.” [16-Jan]

Sharing, the flow of ideas and information amongst people, can be “managed” no more than water, and greater attempts to “manage” flow will only result in one of two things happening: all flow will stop (which a smart manager doesn’t want) or people will find alternate routes (more information’s going into externally-hosted weblogs than into “official” knowledge-sharing tools). I believe that the challenging question for managers these days isn’t “which tool should we use?” but rather “how can I foster an environment where people feel comfortable sharing what they know?”

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