Saturday, July 2nd, 2005...2:03 pm
Jon Udell: The tacit dimension of tech support
…in which he actually does a great job of describing one of my strengths.
Sometimes it’s not what you know but what you can find out.
I’ve often said that “being an expert isn’t always about knowing the answer as much as it is about knowing where to find the answer.”
It’s a good article, one to which many of us can probably relate.