Last week I mentioned the importance of good “metrics” when managing Knowledge Workers. This week that came home to roost, as I had to provide input for yearly performance reviews on individuals, managers, and groups. Since the beginning of our KM journey, we’ve been talking about the behaviors we want to encourage. Sharing of knowledge […]
Month: January 2002
Knowledge Management Metrics
…plans to implement knowledge management often require prior exercises in changing corporate culture, moving employees from a gatekeeper culture, where knowledge is kept hidden and produced only when it can enhance the employee’s value, to a sharing culture, where knowledge sharing is encouraged and rewarded. [A.Wohl] This is absolutely true, without a doubt. The other […]